Thanks for that. To activate and register the device please contact 0800 953 9500 and ask them to. on 09-12-2022 14:59. The hub flashing red light. If you’re using a splitter, make sure that’s firmly connected, too. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. Virgin Mobile. on 01-04-2023 20:55. The green light might be flashing because of a faulty link. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). . Hi, My virgin WiFi Hub 3. Wifi boosters are really hard for me to get connecting. So far so simple. Depress the pinhole switch for a timed 60 seconds then release. Phone. Flashing white light: When the Hub is booting up, it displays a flashing white light. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. I’ve recently upgraded from a hub 3 to a hub 5. 0 has got a constant orange light and our internet is working intermittently. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. These lights are: Power: This light will be solid white when the router is powered on. and tells you of more local issues down to street cab/ postcode level. It should then pulse slowly as it connects to your Hub. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Blue flashing light, no amount of resetting or restarting is fixing it. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Options. 168. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Just joined and setup the new hub but it just flashes red. If it’s flashing green, it’s starting up. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. 4Ghz and 5Ghz Wireless networks. 1 ACCEPTED SOLUTION. The white power light will come on and the arrows will be flashing amber or red. Adding an Extra Booster. Red flashing phone light. 4 and 5GHz. street cabinet or omnibox etc. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . . We would like to show you a description here but the site won’t allow us. Go to router location and sure enough, flashing red light indicating no internet connection. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. That has to be done first before you can change the name and password. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Internet Light. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. If you’re using a splitter, make sure that’s firmly connected, too. Then follow steps 2. If you're worried, flick back to router mode, see what colour it is when it comes back on line. The hub built in test says “Your broadband connection is down”. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. I have deleted the App cache in the settings on my iPhone, I have delet. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Flashing white: The Hub 4 is starting up. . We would like to show you a description here but the site won’t allow us. The faq says: This means the Hub is on, but your WiFi isn’t. Users should wait for at least 5 minutes for the boot-up process to. on 07-05-2023 01:19. 0 & WiFi have worked fine since the initial set up 3 months ago. Netflix will stop with the wheel spinning. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. This means that the Virgin Media Hub 4 is on. Gaming Support. Users should wait for at least 5 minutes for the boot-up process to complete. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. We would like to show you a description here but the site won’t allow us. Tried reseting multiple times but that didn't work. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. White power light is on and Internet lights are blue. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Red light – Issues with the cable connections. The post code check via the website stated there was a minor issue in the area on a number of occasions. 168. About 9. on 31-12-2022 12:53. When it’s in modem mode, it’ll be magenta (pink). hub 5 flashing blue light. no activity at all on the LAN ports. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. WiFi Light. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. The power light at the bottom of the device is the only light that should shine if everything is working normally. This flashes during set up, and then stays green for 2 minutes when you're done. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. No devices are working after waiting a good 20 minutes. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Changed the router, everything was fine. It’s likely to be a loose connection in your home. Hub 4 intermittent internet issues dropping out. After it, click on the WPS. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . It’s likely to be a loose connection in your home. It might flash or change colour when you first turn the Hub on or after a restart. HUB 5 Flashing Blue Light. Posted by 5 minutes ago. is there a problem with the connection or is th. It isn't on during normal use, but turns red if there is a problem. Solid White: All good! Flashing Green: Starting up. How to pay my Virgin Media bill. Please - 5425686. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. 0 provides essential information about the device’s power status. Restart the hub by removing the power cable and then reinserting it. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. White light on. - checked all cables, switches etc for loose connections. Flashing White. Remember: Once the Hub is reset, it will. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Switched on and off. then will come back on. Options. I have tried the WiFi troubleshooting and still nothing. It has done for over a couple of hours now. Green power light is flashing and WiFi light is green. I turned it on and off, reset the hub and checked the cables. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Please look out for the purple envelope in the top right of the screen. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. My daughter has just got a Hub 5, plugged it in and got a white light and then started flashing blue. Telewest wall socket: no visible power to be switched on. Hub 5 - flashing red light. Robbo600. HUB 4 broken. Try our TV troubleshooting tool now. But my wifi is not working. Call equipment activation on 0800 953 9500. This morning my internet was working without any issues, but around 11AM it stopped working. Options. All my cables are. If it's ambient, sounds like the hub may have died. If there’s a problem the lights will tell you what’s going on. Then relocate it to halfway between the hub and the blackspot. Have had txt messages from VM saying my new kit has been activated. After connecting the white cable that the - 5226547. Dear Reece, The pod breath either blue or green sometimes white. Joining in. Suddenly this morning we have a green flashing light with no internet. In Router Mode the power light should be white. It isn't on during normal use, but turns red if there is a problem. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Hi Rob. 2 Internet Light. When I've booked appointments previously, the issue has f. However, twice in 4 days now it has spontaneously started flashing green (arrows & the base light) with no working WiFi. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Should this be displayed for any length of time when the hub4 is first Plugged in. on 30-09-2020 17:56. See full list on routerfreak. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Channel Optimisation must be left on. Tried and followed all of the instructions but it's still red. Options. It will show what the Hub is doing. Make sure your white cable is firmly plugged into the hub and socket at all times. on 07-01-2023 14:46. Users should wait for at least 5 minutes for the boot-up process to. Then unplug your Pod and back in again. We would like to show you a description here but the site won’t allow us. Wished I had stuck with BT. 1 ACCEPTED SOLUTION. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. 0. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. The Virgin Media Hub lights can tell you a lot about its status. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Flashing Red – Updating firmware. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Any help would be great. the green bar is not flashing and it just. Blue flashing light happens during the provisioning stage on a reboot. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. hub4 light goes from solid white to flashing white. Solid white (flashing): The Hub’s booting up. If you’re unsure about why this is, it is likely due to a loose connection in your home. installed the new hub 5 from hub 4 due to package change . Teams meetings keep freezing. It normally is white, but if there is an issue it will change to red. 0. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. It’s likely to be a loose connection in your home. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. It started with dropping completely and then a flashing red light. Check the Hub has been activated on your account – if you’ve just received the Hub 4, make sure Virgin Media has activated the device. Not responding anymore. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Options. If you press the WPS button on the Virgin Media Hub 3. 2. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Table of Contents. It has been working great before, and nothing in the house has changed recently. i haven’t pressed the. Hub 4 flashing white then turning red. 08-01-2023 22:03 - edited 08-01-2023 22:06. If it's. That's the 4th disconnect while I have been using it, since i. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Reading other posts, I know I need a new modem. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I decide to restart it to see if it would fix,. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. on 24-07-2022 14:45. It used to intermittently change between white and orange but now it stays orange all the time. Use a pen to press the reset button, and hold it for 10 seconds. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. The box has a flashing red light which wasn’t there when it was installed (it was green). For a brief period, press. I have had a new Hub 5 fitted for just 2 weeks now. Keep it on. Aware that this could be a software update, I left it for a few hours. Check in 2 places. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. I recently upgraded by bandwidth and a hub 5 arrived today. I've had a look this end and can see some issues affecting your line, which will re. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. This flashes during set up, and then stays green for 2 minutes when you're done. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Here is a handy guide to the light on your Hub 5. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. Flashing White. Tudor. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Solid red: There’s an issue with the Hub 4. Any attempt to reset or hard reset it have failed and. Nothing seems to help. Re: SuperHub 5 - flashing white light. Options. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. HUB 4 broken. Can flash for a few minutes like this, it is normal. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. on 10-09-2022 13:10. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. I know work as been going on today but I still have a red flashing phone light on my hub 3. Steady White: The hub is fully. When I connect a laptop to the router directly it doesn't recogni. When the power light is solid white, it indicates that the hub is on and working correctly. Wait for the hub lights to stop flashing, this can take up to 5 minutes. This can last for anywhere up to 10. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Browse Virgin Media Virgin Media Community. 0 Kudos. It displays a steady white or. Phone. We would like to show you a description here but the site won’t allow us. It will illuminate when your Hub’s wireless network activates. You can use a pen or paper clip to do this. This could mean that you have a bad connection in your home. It should be a solid white light if your Hub is powered on and working correctly. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. 1 ACCEPTED SOLUTION. 1 – Between the modem and the router, disconnect the Ethernet connection. If the internet light is off or flashing amber, run a diagnosis. Alternatives to Super Hub 2 routers. I didn't need an engineer to come as I had the. We are very sorry for the issues you are experiencing with the Hub. Networking and WiFi. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. My Virgin Media App. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. Think streaming in Ultra HD, grabbing that game update. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Virgin Media’s mighty Hub brings the magic right into your home. Re: Intelligent Wifi Hub Not Connecting. Red light: Hub 4's red light indicates a problem with your connection. Vote. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. For Hub 5, Hub 5X, Hub 4. . 1 ACCEPTED SOLUTION. 1, sign on and put it into modem mode. Need help ASAP. my hub 3 has only a yellow light on it right now. Try restarting it, and if the problem persists, contact Virgin Media support. I even checked the cables and it all appears fine. The phone light: If your phone service is provided by the Hub 3. A flashing red power light signals that there’s an issue that needs addressing. Re: Intelligent Wifi Hub Not Connecting. This is the 4th time in the space of a month my Hub 5 has stopped working completely. Did nothing, just the same solid white light. If you are with Virgin Media with a Hub 5 then check out our guide. The power light should turn solid white when it’s ready to go. 02-02-2023 02:25 - edited 02-02-2023 02:25. This means the Hub is on, but your WiFi isn’t. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Wait 5-10 minutes for the Hub to reboot itself. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. Red flashing LED means the hub has lost connection with the VM network. 3 weeks ago. Check out our guide - How to pay my Virgin Media bill. Attempted reset by powering off, awaiting 10seconds and powering on. In Modem Mode the power light should be magenta. . I'm not sure what else i can do to fix this any help would be amazing. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Hi, i got self installation kit with hub 3. Had my Internet completely drop. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. I have: - turned it on and off at the wall. The mobile app says that the service around the area is fine. but no change. can please look into this. The service status in our area shows no issues. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. The only difference is on the Hub 3 the light is a strip near the top of the router, while the Hub 5’s lights are on the bottom. Options. Hi, The internet isn't working. On our wavelength. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. We would like to show you a description here but the site won’t allow us. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Virgin media wifi booster problem. Joining in. ). Phone. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. hub4 light goes from solid white to flashing white. The information provided by some here isn't quite correct. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Solid orange light on white hub. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. The red ight has been on constantly for 12 months. I've checked the network log and there's a lot of warnings - 5169887. Hub 3 Base LED keep flashing Green light on initial install. 1 ACCEPTED SOLUTION. on 07-01-2023 14:46. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Re: Hub 4 red light and no rf signal. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. The power light at the bottom of the device is the only light that should shine if everything is working normally. Networking and WiFi. . Virgin Media Hub 4 Lights. Alternatives to Super Hub 2 routers. The power light will remain on. They ran some tests and said we had connectivity - 5444401. 168. Solid Red – Internet connectivity issue. Try a 30 second pinhole reset of the hub with no ethernet connection. I’ve reset the hub and checked all connections countless times and still nothing. I am going to send you a private message. Check your router settings to enable WiFi. If it's ambient, sounds like the hub may have died. on 06-12-2021 12:09. The Virgin Media Hub 5 light at the front let's you know what is g. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Our hub 3 is online and connected to the wifi however there is no internet. It acts as a sign of an entirely operational and functional state. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. Switch the hub back on at the power. D01 C9W8Although the hub should be activated sometimes it is not. Wait at least 5 minutes for it to finish. this is normal. In order to have this rectified, we'd need to. So looks like it's something specific to my home connection. Alternatives to Super Hub 4 routers. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. Options. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Now when I got home today I was met with no internet and a Red - 5239893. Green flashing base light for hours, no internet. Wait a few minutes for the Hub to clear its settings and reboot. Options. Manage Your Account. Please give me some advice to solve the issue. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Are there any tests that forum staff can run to check whether the router is working correctly. on 29-06-2023 20:28. If it’s flashing green, it’s starting up. This means the Hub is on, but your WiFi isn’t. 3. The Virgin Media Hub lights can tell you a lot about its status. I had a power cut last night and since it happened my hub displays a solid white light.